Information we collect and hold
- Your personal details, such as your first name, last name, gender, status (i.e. Mr / Mrs / Miss etc.) and date of birth
- Your contact information, such as your home address, office address, email, telephone numbers and other contact details
- Identification information, such as your driver’s licence
- Payment details, such as credit card details
- Information about your employer or an organisation who you represent
- Your professional details
- Details of any complaints or concerns raised by you
- Opinions that you have communicated to us, particularly where that information may help us to improve the services and better understand your preferences
- Any additional personal information you provide to us, or authorise us to collect, as part of your interaction with us
Prospective employees / applicants
In very rare circumstances, we also collect sensitive information about you when you provide this sensitive information to us on a voluntary basis and wish for us to collect and record this information in the course of working for Mainstream Marine. This may include your health information or other sensitive information you provide to us as part of diversity, inclusion and health programs, services and other initiatives we offer to our workforce.
Visitors to our websites
How and why we collect and use your Personal Information
Mainstream Marine collects personal information reasonably necessary to carry out our business, to assess and manage our customers’ needs, and to provide our services. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you and/or third parties and managing client relationships.
The purposes for which Mainstream Marine usually collects and uses personal information depend on the nature of your interaction with us, but may include to:
- Verify your identity and for us to contact you
- Assess requests for the provision of the services
- Provide you with assistance relating to the provision of the services and answer any questions you may have
- Administer and manage the services, including for sales, charging, billing and collecting debts
- Analyse your use of the services so that we may improve the services and our understanding of how you use them and your telecommunications needs
- Conduct appropriate checks for credit-worthiness and security purposes; respond to enquiries and complaints
- Respond to enquiries and complaints
- Inform you of our activities, events, facilities and services
- Carry out recruitment processes (including for volunteers, internships and work experience).
- Our affiliated and related companies
- Third party suppliers and contractors who assist us to operate our business
Mainstream Marine generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person. We may also collect personal information about you from other sources
Mainstream Marine also collects and uses personal information for market research purposes and to innovate our delivery of products and services.
Do we use or disclose your personal information for direct marketing?
How do we interact with you via the internet?
Mainstream Marine’ websites may contain links to third-party websites. Mainstream Marine is not responsible for the content or privacy practices of websites that are linked to our website
Can you deal with us anonymously?
How we store your information
Who we provide your personal information to
- Third parties who provide services to us, including organisations and contractors that assist us with the purposes for which we use your information
- Your authorised representatives or when you ask us to do so
How to access your personal information
How to complain about a breach of your privacy and how we will handle your complaint
If you are not satisfied with our response to your complaint, or you consider that Mainstream Marine may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.